Q: Can the color of hems be consistent with the color of the tent?
A: Yes, we will choose the same-color hems based on the ground color of the tent.
Q： Can you make the canopy or the full wall in one piece?
A: Influenced by the limited sizes of fabrics, we will make two pieces stitch together professionally and seamlessly to ensure integrated and perfect logos.
Q: How to maintain the stability of the tent in outdoor use?
A: Three ways to increase the stability are available for your option.
l Wind buckle with sandbag
l Adjustable buckle with webbing
l Velcros with sandbag
Q: How to avoid water leakage in outdoor use?
A: We will use hot air tapes in all seam lines to avoid leakage.
Q: How to clean the tent?
A: Considering the coating on the fabric, you’d better not use the cleanser. Wiping the dirty places with gentle soap is a good choice.
Q: Can you customize the printing to match my hardware?
A: Yes, no matter where you get your display hardware and no matter which type of display hardware you have, we can print the exact graphics to match it.
Q: How do you pack the tent graphic and hardware?
A: Generally, we will pack the tent graphic, hardware, and wheel package separately to avoid damage to wheels in transportation.
Artwork must be created using the provided templates.
1. Acceptable file types include PDF, AI, EPS, PSD, PNG, TIF, TIFF, JPG, and SVG, among which
AI and PDF are highly recommended.
2. Files must be the same exact size as what is
ordered.
3. The maximum size of the file should be 200M. If you have much larger
files, please contact our customer service representatives.
4. Please review the artwork specification before uploading your file. We will not be responsible for the delayed orders due to artwork that cannot meet the provided requirements.
Notice: For the custom size products, you can just upload your artwork when placing order and our artwork person will help you set up the template.
4 turnaround options available to fit your different needs：
1 Day Rush Order, 2 Days Fast Order, 3 Days Standard Order, 4 Days Economy Order.
(*production time shall be calculated from artwork being approved).
From China to the US: About 2-5 Working Days
From China to Australia: About 2-5 Working Days
From China to Canada: About 2-5 Working Days
(More logistics details please view the shipping delivery.)
If you or your clients do not receive products within the scheduled delivery time, you can contact our customer service reps for help.
